Hi, how can we help you?
Welcome to all Opus 2 staff!
The technical support information contained on this new website has been collected for the past few years and it is now being opened up for your use!
This new site is accessible to all Opus 2 staff and will be particularly useful for those of you that receive issues or questions from clients or get involved in fixing client issues behind the scenes.
Solutions
There is information on the following solutions:
- Opus 2 platform and v8
- V7 Case Management (USA) and Case Preparation (UK)
- V7 Hearings
- Lex – all products
- Rabbit and Ears
To all Product Writers:
If there is information that would help your product to be supported for a new release, for example, configuration information, known issues or internal FAQs etc, please try to publish it here in the appropriate category in advance of your release date. If you need help with this, please contact Claire Walker.
Knowledge base
View all articles-
Institutions (Internal)
See https://www.opus2.com/solutions/arbitral-institutions/ Supporting SIAC, DIAC, ICC and SAC.
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Cases [V7] (Internal)
The legacy version of Case management. Some customers are still on v7 where v8 is current.
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E-bundle & Hearings Services (Internal)
See https://www.opus2.com/solutions/hearings/ Our solution for providing Hearings virtually or in-person. Comprising shared electronic bundles, real-time transcription (RTSTT), electronic presentation of evidence (EPE) etc. Support for Hearings is split into two - E-bundle support and Hearings services support
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Case Management (V8)
Here you can find guides, knowledge base articles and other documentation related to our Case Management platform (V8)
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Integrations
Missing documentation
Finally, there is a new document request form on this landing page. If you cannot find the technical help you need on this website OR in the main help documentation for your product, please complete this form and it will get routed to someone who can help. You can request new technical support docs or new user-facing help docs.
Request new documentation